You may return/exchange any item (unless otherwise stated) within 14 days of receipt for an exchange/credit note or refund. All items must be unused and in original condition with the tags attached accompanied by a receipt. Only online sales can be returned for a refund.
Sale items may not be returned or exchanged, all sales of discounted items are final both in store and online this includes Boxing Day sale items.
The item being refunded will be refunded by the original form of payment.
PLEASE NOTE : Items purchased through www.shop.area51store.co.nz must be processed through our online office, however you can drop them into a physical store and they will be passed to our online office from here.
Shipping and handling charges are not refunded unless the original item is deemed as faulty.
If you want to exchange an item please let us know by phone or email as soon as possible so we can have the alternative size reserved for you.
Please note: Any items that are purchased online that you wish to return/exchange/refund for change of mind will be processed within 5 working days from receipt of goods.
If your item is faulty or does not correspond with the item presented on area51store.co.nz you may return it.
Please contact us as soon as you notice the fault.
Once we receive the item we will repair, replace or refund the item within 10 working days of receipt.
If the item is faulty we will refund to you the costs of returning the item and cover all shipping costs for the replacement or repaired item.
Sale items may not be returned or exchanged, all sales of discounted items are final both in store and online.
HOW DO I RETURN/EXCHANGE SOMETHING
Exchanges/returns can be made in any of our stores; alternatively you can ship the item back to us.
- Please download the returns/exchange form here.
- Please ensure you return the item within 14 days of receipt for any change of mind exchange/return.
- Please ensure the goods are unused in original condition/packaging, tags attached and accompanied with a receipt for any change of mind/return.
- Area 51 will not be held accountable for any packages we do not ship ourselves; the customer must pay for shipping costs.
- Please email us to let us know you will be exchanging the item at email@example.com
This will be processed as soon as possible; we will call you to inform you we have received your item.
Any exchange/return for change of mind will be processed within 5 working days.
Any faulty items being returned will be processed within 10 working days.
Please do not hesitate to contact us if you require any additional information: